Spa Policy
For the Safety of your little ones and the serenity of our clients, we kindly advise that children will not be allowed in treatment rooms and cannot be left unattended on our premises. Please make other arrangements prior to your appointment date as we will not proceed with treatment otherwise. No pets will be allowed in the treatment rooms as well
We reserve the right to refuse service.
We reserve the right to refuse service.
Cancellation Policy
Rescheduling/ canceling appointments with less than a 24 hour notification, or no show for scheduled appointment time, will be charged the full amount of the scheduled service. This amount is to be paid before Nori Kohana Massage Therapy will schedule your next appointment. Gift card holders who also reschedule/ cancel appointments within 24 hours of scheduled appointment time, or no show for appointment will be expected to surrender gift card for payment of missed appointment or another form of payment will be accepted.
Belongings
Nori Kohana Massage Therapy is not responsible for lost or stolen items.
Leaving valuables at home will keep them safe and allow you to focus on simply enjoy your treatment.
Leaving valuables at home will keep them safe and allow you to focus on simply enjoy your treatment.
Refund / Store Credit
No refund or store credit will be given after 15minutes grace period. You will be charged in full
Please inform your therapist within the first 15 minutes if you do not wish to continue the session.
( not liking the touch / pressure / energy etc… ) We will end the session with no charge, no hard feelings.
We believe time is very valuable to all of us.
We will help you rescheduling with others at our first availability
We reserve the right to refuse services
We reserve the right to end sessions at any point if we are exposed to bad energies or vibes/inappropriate comments/action/unreasonable requests or demands. Any session terminated due to inappropriate conduct will be charged in full
If you at any time during a treatment experience any sort of pain or discomfort, Please inform your therapist immediately so that pressure and/or technique may be adjusted to your comfort level
No refund or store credit will be given after 15minutes grace period. You will be charged in full
Please inform your therapist within the first 15 minutes if you do not wish to continue the session.
( not liking the touch / pressure / energy etc… ) We will end the session with no charge, no hard feelings.
We believe time is very valuable to all of us.
We will help you rescheduling with others at our first availability
We reserve the right to refuse services
We reserve the right to end sessions at any point if we are exposed to bad energies or vibes/inappropriate comments/action/unreasonable requests or demands. Any session terminated due to inappropriate conduct will be charged in full
If you at any time during a treatment experience any sort of pain or discomfort, Please inform your therapist immediately so that pressure and/or technique may be adjusted to your comfort level
If you have read and understood Nori Kohana Massage Therapy Spa and Cancellation Policies. Please click "I Agree" below before continuing to online scheduling page.
Mahalo for your continued patronage,
Nori Kohana Massage Therapy